The Librairie Sonore® is a registered trademark of the Frémeaux Colombini group operated by Frémeaux & Associés.
Frémeaux & Associés uses the Internet to carry out distance sales.
We attach great importance to respecting the fundamental principles which are clear customer information, the durability of offers and prices, the customer's freedom of access to his personal information, the ease of ordering, the choice of the place of invoicing and places of delivery and the security of payments.
France Point of sale and head office :
Frémeaux & Associés
20 Rue Robert Giraudineau
RCS. B 392 920 130 Company with a capital stock of €804,000
Such. : 33 1 43 74 90 24 Fax: 33 1 43 65 24 22
ARTICLE 1: Application of the general conditions of sale:
These general conditions of sale are brought to the attention of the customer by a hypertext link present on each page of the site as well as on the order page where they must be accepted in order to validate an order. Consequently, placing an order implies the customer's full and unreserved acceptance of these general conditions of sale. These general conditions of sale may be subject to change, they include the date and time of posting, the applicable conditions are those published on the site at the time of taking your order. These conditions of sale apply to all sales concluded through the website www.fremeaux.com as well as to telephone orders, necessarily placed after consultation of this website.
ARTICLE 2: Availability of items:
All items on the website are in stock and available for order. If, following an anomaly or an error, a product were to be missing, the customer will be informed and will have the choice between immediate reimbursement or waiting for a new availability of the product, the date of which will be given to him. communicated.
ARTICLE 3: Prohibition on sale to countries subject to copyright law:
For residents of the following countries: Asia: Bangladesh - South Korea - India - Oman - Palau - Singapore Europe: Turkey Africa: Burkina Faso - Ivory Coast - Ghana - Morocco Oceania: Australia - Micronesia - New Zealand - Samoa North America: Bahamas - Costa Rica - Dominican Republic - El Salvador - Guatemala - Honduras - Mexico - Nicaragua - United States South America: Argentina - Brazil - Chile - Colombia - Ecuador - Peru - Saint Vincent and the Grenadines - Venezuela
The countries listed above are based on North American copyright law. However, certain references in the Frémeaux & Associés catalog are in the Public Domain (DP) according to European collective management law. These works, in particular reissues of recordings prior to 1962, are therefore strictly prohibited for sale (physical or digital) to residents of countries that have not subscribed to Public Domain legislation.
The customer is responsible for ensuring that he/she only buys references that comply with the legislation of his/her country of residence. The Frémeaux & Associés team is available to clarify the status of each reference on simple request by email to firstname.lastname@example.org and reserves the right to refuse any sale contrary to compliance with the legislation as presented in this article.
ARTICLE 4: Placing of orders:
To place an order on the site, you are asked to open a customer account. This account, personal and secure, keeps your details and the history of your orders (which prevents you from re-entering information during subsequent orders, with the exception of information relating to payments, which only exist for the time of the secure transaction. ). By placing an order on this site you declare that you have the legal capacity to do so and that you hold a bank card in your name. You can pay for your orders in several ways: - By Internet, on the site www.fremeaux.com by paying with a bank card or a credit card through secure payment systems. - By check issued on a French bank. Send your checks to the following address: Fremeaux & Associates 20 Rue Robert Giraudineau 94300 Vincennes - By Bank Transfer (contact details are provided to you by email when finalizing your order). You will receive an order confirmation immediately after placing your order. The history of your orders remains accessible in your personal account.
ARTICLE 5: Price of items:
The price of the items is net and in euros. Shipping costs are included for the whole world unless otherwise stated.
ARTICLE 6: Customs duties:
Orders delivered to a country outside the European Union may be subject to possible taxes and customs duties calculated according to the regulations specific to the country concerned. These taxes and duties are your responsibility. We ship worldwide for free, but we cannot keep you informed of customs regulations and taxes applicable to your order. If in doubt, you should check with the relevant authorities in your country.
ARTICLE 7: Payments security:
Orders are payable by bank card, credit card, bank transfer or by check (see the correspondence address on your order form). The secure payment systems used by Frémeaux have been developed by Crédit Agricole and Paybox and offer all the necessary guarantees for risk-free transactions. The elements of your credit card are encrypted with the SSL protocol during their transit on the network. Payment is made directly to the bank, which notifies Frémeaux & Associés of the successful completion of the transaction. The website www.fremeaux.com never has access to this information and keeps no trace of it except for the amount paid.
ARTICLE 8: Delivery of orders – deadlines:
Orders are generally prepared and shipped within 1 business day of your order. Your orders are shipped using the French postal service (Colissimo or Chronopost) The average delivery times observed in France range from 2 to 4 days after dispatch. Abroad, the delays observed vary between 4 and 15 days depending on the country (30 days for Africa). The delivery date depends on the postal services. An email will be sent to you at the time of shipment by our logistics partner MPO; in case of shipment by parcel tracking, the identification number of your order will be included in the email. In the event of non-receipt after a period of 10 working days in France and 17 days abroad, please contact us so that we can open an investigation with the postal services.
ARTICLE 9: Warranty:
Our products are delivered new in their original packaging. The greatest care has been taken in their development by a world-renowned manufacturer. If for one reason or another you notice a technical defect in one of our products, do not hesitate to report it to us by email or telephone and we will provide the appropriate solution by replacing the defective product at our expense.
ARTICLE 10: Right of withdrawal:
In accordance with Law No. 2014-344 of March 17, 2014 of the Consumer Code, the customer has a period of fourteen clear days from the date of receipt, to return, at his expense by post, the products ordered. for reimbursement. The products must imperatively be returned, to the address indicated in article 10 in a perfect state of resale, duly sealed by the original cellophane, and accompanied by a copy of the order form. In the particular case of sales of digital works, the customer expressly waives any right of withdrawal. Any purchase of dematerialized product is firm and definitive.
ARTICLE 11: Return of goods:
If you need to return a product to us for an exchange or a refund, we ask that you enclose a copy of your order form with your shipment. Products must be returned in the original cellophane and well protected to the following address: Frémeaux & Associés / The sound library Return Service, 20 rue Robert Giraudineau, 94300 VINCENNES, FRANCE
ARTICLE 12: Refunds
In the event of cancellation of an order before it is dispatched, or in the event of the return of products, a refund will be made immediately, using the secure payment banking system, directly to the credit card used for the initial payment by reversing the original transaction. If the customer's initial payment was made by check or bank transfer, the refund will be made using one of these two methods.
ARTICLE 13: Liability
The www.fremeaux.com website also contains information from third parties, and links to other Internet sites. The www.fremeaux.com website cannot under any circumstances be held liable for damages resulting from the use of this information, or damages resulting from access to other Internet sites through its site. Frémeaux & Associés has compiled tens of thousands of entries, sometimes very old, to provide you with detailed information on the products sold. Errors or anomalies may have slipped into this mass of information, we cannot be held liable for damages resulting from the use of erroneous information. On the other hand, we will examine with the greatest care the anomalies that you could report to us and thank you for it. You can write to us at: email@example.com for any subject relating to the maintenance or operation of the site.
ARTICLE 14: Management and protection of your personal data